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                                                                                                                Darrin Johnson

                                                                                           105 Leonard St. Walla Walla, WA 99362-4058

                                                                               darrinljohnson8@outlook.com darrinljohnson8@gmail.com

                                                                                                                (509) 676-7901

                        Technical Professional

                        Switching/Transmissions/Circuit Design & Test/Cable Plant Maintenance/DSL Installation/Looper

Technical        Telecommunications Industry Expertise  

Summary         Highly skilled certified Northern DMS 500, 250, 100 Switch Technician, trained on the Northern R4, MTX, GSM and

                        UMTS/TDMA/CDMA, Media Gateway platforms. Extensive experience within Granite and XNG data base systems

                        building  new circuits within carrier equipment facilities, using Granite and XNG to troubleshoot existing engineering facilities,

                        locating circuit path, or circuit ID within the Granite and XNG systems.  Trained on the Ericsson BSC/RNC 3810 and

                        ALEX/WinFiol, Sonus GSX-90 Insight, Switch Lucent 5E Switch and Lucent ECP, Lucent UMTS, Nokia, BSC,

                        Nokia BSC/BTS, Kentrox-DSU, Frame Relay, Cisco IGX 8400 Wide Area Switch, Tekelec STP VOIP, Tellabs Titan

                        DACS 5550, 532, Alcatel DACS 1630, 1631, 1671 and Lucent DACS II.  Expert in DS3, T- 1, OC3VT1, OC12T1,

                        OC48VT1, Lucent OC12, OC3, OC48 Transmissions. Proficient with the Centest 650-S testing equipment and

                        upgrade procedures, Net-Analyst, Granite, ED System, UNIX platforms running SCOUT, EMS and  switching GUI

                        applications, multiple ticketing systems, CTS, Savvion, Homer. Extensive experience turning up new circuits in a busy

                        switching environment and inner workings of Network Operation Center’s monitoring and troubleshooting procedures.

                        Comprehensive knowledge of telecom processes, including test and turn-up, RBOC acceptance testing.  Hands-on

                        experience with test equipment including the T- Berd 2209, the T-com 532C and the SAGE 930A, multiple OTDR's,

                        and Tektronix spectrum analyzer equipment operations and interpretation.                  

                         Site Management and Security

                         Proven record of leading technical teams in the organization of high-quality switch sites.                                                             

                         Able to communicate vital order information, meet FOC dates, retrieve data and     

                         circuit information from quick access Excel tables.  Demonstrated performance has resulted in a

                         highly successful careers within the telecommunications’ industry.

                         Details-Organized Team Leader

                         Work collaboratively with team members to achieve common goals, while maintaining       

                         responsibilities and commitments.  Promotes team attitude through direct communication                                                                         

                         of pertinent information and a focus on prioritizing goals.  Excellent delivery and          

                         negotiation skills; communicative with customers, engineers and executives.           

Career             

Highlights       

                        Century Link, Sidney, MT/Milton Freewater/Hermiston, OR           September  2017 to Present                                                     

                        Combination Technician

                        Job Duties:

                        MONTANA COMBO STATION/C.O. TECH, Sidney, MT, Milton Freewater, OR, Hermiston, OR   (09/11  Present)

                        Installation and maintenance of ADSL2+, POTS, Copper and Fiber MOE, T1, DS1, DS3, fiber plant, extensive Central Office

                        routines, including -48 DC battery plant, fuel tank monitoring, air core compressor monitoring and routines, Ericsson switch

                        maintenance, OSP cable maintenance and repair in the cities of Sidney and Glendive A15 state of Montana market Areas. Daily

                        use of software applications, Tech Access, WAFADO, WAFADI, LFACS, TIRKS, LBVIEW, Bidmaster, Armour. Daily use of

                        HST-3000 meter troubleshooting copper plant issues and meeting DSL installation specifications, utility hole blower, bucket truck

                        accessing aerial cable plant, air compressor use maintaining air pressure within existing air-core copper facilities. Installation and

                        maintenance of long haul copper T1 repeaters within the remote satellite cities of Fairview and Wibaux, MT. Extensive copper

                        plant maintenance, splicing, performing multiple dig and fixes within aging copper cable plant. Maintenance and installation of

                        Sonoplex T1s, Ciena 6500, Fiber/Copper MOES providing Ethernet services.

                         Telus International, Las Vegas, NV                                 July 2015 to September 2017                                                     

                        Technical Support Representative/ Project Fi Tier-1 Agent                            

                         Project  Scope:

                        Project Fi Tier-1 Agent , Las Vegas, NV   (07/11  Present)

                        Provided excellent customer service and technical support through a variety of support channels. Assisted in seven-day week NOC

                        environment interfacing with customers through e-mail, phone, chat and other related activities. Daily processed multiple            

                        customers who contacted support for a variety of reasons, including but not limited to, account information, billing and payments,

                        technical support, applications support, general customer service and customer care. Supported all related products and      

                        applications. Responded to customer needs/requests and provided product/app support and service information, maintenance,

                        monitoring and reporting for new products in a diverse technological environment. Surmised customers' needs and how to

                        diagnose and resolve their issues in a timely manner. Processed RMA orders within Sales Force as a SME to resolve boot loop

                        issues with failing cellular equipment. Demonstrated interpersonal skills and empathy for the customer's situation. Completed and

                        actively participated in ongoing training that allowed for receptive feedback and dedicated proven improvement of performance

                        and metrics beyond the stated management goals.

                        Apex, Ericsson/Sprint, Reno, NV                                                March 2014 to July 2015                                                     

                        Switch Engineer                             

                        Project  Scope:

                        Switch Engineer, Reno, NV Ericsson (03/03 to July 2015)

                        Alcatel Lucent 5ess cdma switch maintenance, Samsung MGW, BSC LTE switch maintenance, Northern OEM 6500 Ciena

                        DACS maintenance/turnup/testing circuit build. Daily duties included fielding multiple WFM/TRAMS Sprint tickets within the  

                        Sprint Reno, NV switching facilities per Ericsson/Sprint working agreements and WFM Due Date deadlines to stay within the

                        contract time limit scope. Switch maintenance for Ericsson at the Sprint facility included backup battery testing, monthly backup             

                        generator runs, site security monitoring, working with Sprint RF engineering personnel to resolve complex engineering issues

                        within the Alcatel Lucent 5ess switching platform as the new Samsung LTE equipment was provisioned and implemented into the

                        live Sprint network. Working with Ericsson management to distribute and establish procedural documentation detailing backup

                        procedures within the Alcatel-Lucent 5ess switching platform including the OMP/ECP/AP subsystems.

                        Kineticom, Alcatel-Lucent, Las Vegas, NV                                 April 2010 to April 2013                                                      

                        Network AND Feature Engineer /Alcatel Representative                             

                        Project  Scope:

                        UMTS Network Integration, Las Vegas, NV  Alcatel-Lucent  (04/01  04/31)

                        Remote Integration and Maintenance of Alcatel-Lucent 7520 uMGW/pMGW UMTS equipment. Stand Alone Integration of

                        Alcatel-Lucent 7520 uMGW/pMGW UMTS equipment within the ALU US ATT marketplace. Remote installation of correct                    

                        operating system within Alcatel-Lucent 7520 uMGW/pMGW UMTS equipment per ATT customer specifications, remote

                        acceptance testing of all Alcatel MGW/PMGW newly installed equipment to meet ATT installation handoff specifications.

                        Remotely running software update scripts, interpreting reports, utilizing troubleshooting skills to identify and resolve complex

                        system hardware/software issues working in conjunction with AT&T ATS and Alcatel-Lucent technical support. Tasked with

                        multiple special assignments including MGW Expansion from 15K to 18K capacity, Router Hardening in all ATT US markets

                        providing the ATT Cisco network a standard IP configuration to ready the ATT US network for IUPS over IP applications.                       

                        Kineticom, AT&T Wireless, Las Vegas, NV                           November 2008 to December 2009                                                      

                        Technician, MSC Engineer                             

                        Project  Scope:

                        Switch Engineer, Las Vegas   MSC, AT&T Wireless  (10/27  12/31)

                        Daily maintenance of multiple Mobile Switching Equipment environments.  

                        Operate and maintain  the following equipment: Lucent RNC 9395/9370/OMC UPS through Citrix interfaces.  

                        Nortel GSM R4 Switches, Nortel Media Gateway equipment, Sonus Switch GSX 90, DACS  (Alcatel

                        1630, 1671), and 0C12/T3, DS3,/T1, DS1/DSO test equipment. Daily backups of multiple Nokia BSC nodes               

                        and Nortel SDM and system operations files. Trunk test and turn up in the Nortel R4 and Media Gateway equipment.

                        Daily duties include logging into Nokia, DMS, Lucent RNC, Nortel CLI, Alcatel DACS and running a daily health 

                        reports on all equipment within the MSC.  Resolving assigned CTS tickets from lead technician to assist in new builds

                        and troubleshooting major components as the daily health check for the team revealed critical equipment issues  

                        across all platforms.  Working with Nokia NED based information system and ATS technical support teams to create

                        trouble tickets and  resolve critical BSC issues within the network complex.  Communicating with the on site

                        technical team  to resolve complex technical issues requiring circuit pack and blade repair or replacement within the

                        Nokia BSC/RNC, Nortel R4, Cisco, Sonus and  Alcatel/Lucent equipment. Perform hardware installations, routine

                        maintenance within multiple switching complexes, interpreting reports, utilizing troubleshooting skills to identify

                        and resolve complex system hardware/software issues working in conjunction with field and technical support

                        technicians.               

                        Kineticom, AT&T Wireless, Fresno, CA                           November 2007 to October 2008                                                        

                        Technician, MSC Engineer                             

                        Project  Scope:

                        Switch Engineer, Fresno  MSC, AT&T Wireless  (11/09  10/03)

                        Daily maintenance of multiple Mobile Switching Equipment environments.  

                        Operate and maintain  the following equipment: Ericsson RNC 3810/BSC through Citrix and Winfiol interface          

                        applications,  Nortel GSM R4 Switches, Nortel Media Gateway equipment, Sonus Switch GSX 90, DACS  (Tellabs

                        5500), and 0C12/T3, DS3,/T1, DS1/DSO test equipment. Daily backups of multiple Ericsson BSC, APG, RNC and

                        quarterly Lifeline procedures and Nortel SDM and system operations files. Trunk test and turn up in the Nortel R4 and

                        Media Gateway equipment. Daily duties include logging into Ericsson Winfiol and handling CTS trouble tickets as

                        rotating Primary Engineer to receive Critical first response escalation inspection of major and minor ticket criteria to

                        determine best course of time effective repair procedures. Working with Ericsson ALEX based information system and      

                        Ericsson technical support teams to create trouble tickets and  resolve critical BSC/RNC issues within the network

                        complex. Working with Sonus Insight interface system to build new circuits, troubleshoot and modify switching

                        systems within the Sonus Switch. Communicating with the NOC and Ericsson to resolve complex technical issues        

                        requiring circuit pack and blade repair or replacement within the BSC/RNC, Nortel R4, Cisco, Sonus and Tellabs                  

                        equipment. Perform hardware installations, routine maintenance within multiple switching complexes, interpreting

                        reports, utilizing troubleshooting skills to identify and resolve complex system hardware/software issues working in

                        conjunction with field and technical support technicians.

                        Telco-Prime, T-Mobile, Bothell, WA                           July 2007 to November 2007                                                         

                        Technician, Transport Migration                             

                         Project  Scope:

                        Transport Technician Project Lead, Bothell MSC, T-Mobile   (07/23  11/05)

                        OC-12 migration project consisting of Phases 1-10 performed during a maintenance window due to the high profile

                        circuits within  the national T-Mobile network the transport circuits traversed. Constructing triplets within the onsite     

                        Tellabs-5500 DACS to facilitate a smooth cross connect cut of numerous T-1 circuits riding the OC-12’s                                     

                        during the multi state and inter departmental and multiple vendor conference call hosting used to communicate cut

                        procedures effectively to the transport teams from XO communications and within T- Mobile NOC facilities. Utilizing

                        Xpercom/Granite data base to ensure accurate cross connect information was  implemented within the Tellabs 5500  

                        Titan equipment prior to and during the maintenance window during the nights of the cuts. Working with onsite

                        management teams to communicate project status and receive change order information as Phases 1-10 were                        

                        systematically completed before the scheduled due dates.  Performing nightly alarm pulls within the Tellabs-5500

                        DACS to silence and clean any alarms that were able to be silenced utilizing the Xpercom/Granite data base to

                        communicate to the Bothell Switch Room the commands used and circuits effected, with an initial pull of 28 scrapes

                        and a final pull of 2 scrapes. Utilized Homer data system to track work order progress and to close tasks assigned to the

                        OC12 migration project and the Switching Operation’s team work orders that were backlogged in the Homer system.                        

                        Telco-Prime, Cingular Wireless, Phoenix, AZ                          

                        Technician, Operation’s Network Support                            April 2006 to March 2007                                                                                                                                                                                                             

                        Project  Scope:

                        Operation’s Technician, MSC, Cingular Wireless   (04/10  03/20)                        

                        Daily maintenance of multiple Mobile Switching Centers (MSCs) and the numerous network elements they contain

                        including the Tucson, AZ and Albuquerque, NM markets.  Operate and maintain  the following equipment: Nokia

                        BSC, Nortel GSM R4 Switches, Nortel Media Gateway equipment, Lucent UMTS switching platforms,  DACS

                        (Alcatel 1671, 1630/31), and OC48, 0C12/T3, DS3,/T1, DS1/DSO test equipment. Test and turn up of new UMTS

                        platforms in the Phoenix, Tucson and New Mexico markets.  Test and turn up of multiple T-1’s working in conjunction  

                        with the local RBOC Qwest communications and local Cingular Wireless field technicians. Daily backups of multiple

                        BSC, and Nortel SDM and system operations files, Alcatel 1630 and 1671 DACS equipment optical disk backups.

                        Trunk test and turn up in the Nortel R4 and Media Gateway equipment. Assisting on site personnel in daily duties as

                        their workload became overwhelming in trunk test and turn up within the Media Gateway, Nortel R4, Nokia BSC and

                         Lucent UMTS equipment and maintenance of daily tasks within the specialized, expert Operation’s technical group.

                        Perform hardware installations, routine maintenance on multiple city switching complexes, interpreting reports,

                        utilizing troubleshooting skills to identify and resolve complex system hardware/software issues working in

                        conjunction with field and technical support technicians.                                                                               

                        West-Staff, GCI Anchorage, AK                                                  May 2005 to March 2006                                                         

                        Technician,  Long Distance  Logistics                             

                         Project  Scope:

                        Technician, Long Distance GCI, Various Assignments   (05/23  03/10)                        

                        Reviewing RBOC CARE reports for accuracy within GCI’s newly installed Keenan system, using Excel spreadsheet    

                        data to locate discrepancies between the CARE report and the data entered into the Keenan system. Utilizing the 

                        Keenan system to bring the CARE report data up to date with actual customer long distance line specifications. 

                        Work order quick mapping and customer calls to schedule installs within time frame driven service system.  Dial tone

                         verification at NID and demarcation points within the greater Anchorage metro area,  testing dial tone with GCI

                         Harris driven test board personnel on each install to obtain a snapshot of current line health, testing line tip and ring

                         with ground shoots to the test board. Working with ACS testing wholesale lines with ground shoots when

                         GCI Harris test equipment lacked visibility. 

                        Tek-Systems, US Cellular Schaumburg, IL                                    March 2004 to May 2005                                                           

                        Technician,  Surveillance, NOC                            

                         Project  Scope:

                        Technician, NOC Center Surveillance USC  (03/10  05/20)                        

                         Monitoring of multiple cellular CDMA/TDMA switch applications and network equipment within U.S. Cellular’s

                         Network Operation’s Center. Daily diagnostic and correction runs of Lucent 5-E ECP, Nortel DMS MTX and Nortel

                        CDMA GUI  platforms. Utilizing Remedy ticket tracking system to monitor and report trouble on network equipment

                         to field and data network engineers. Daily monitoring and diagnostics of vast Frame Relay networks supporting

                         customer cellular distribution locations.  Daily monitoring and diagnostics of a CISCO IGX 8400 Wide Area Switch

                         utilized as an ATM application.  Daily monitoring and diagnostics of Tekelec STP VOIP systems. Utilizing

                         Centest equipment to test circuits to smart-jacks and DSU’s.  Utilizing Unix  platforms to interface with multiple

                          telephony and data applications.                                   

                        Wireless-Werks, Bechtel, Redmond, WA                                     December 2003 to January 2004                                                           

                        Technician,  E911 Facilities                           

                        Project  Scope:

                        Technician, E911 Facilities  (12/10  01/04)                        

                        Hot cut Installation of  Kentrox 72761 Data Smart T1 Max Dual-Port, Add/Drop, Multimedia Access                              

                        Multiplexer/DSU’s, within existing TDMA AT&T Wireless T-1 facilities implementing GSM with 3-G and  E911        

                        location systems, programming the Kentrox for GSM, 3-G facilities.  Green Light Testing WLS equipment with

                        Andrews Corporation. Testing T-1 facilities using a T-Berd with multi state switching environments including NY., NJ,                     

                        and CT.  Working with multi company personnel in conference call teams including Wireless-Werks, Bechtel,

                        Andrews and AT&T Wireless, to complete mapping within switch and server facilities to facilitate WLS turn up. Using

                        TracCess keys to access Nokia BTS equipment in order to confirm radios and FXC cards were back online, to power

                        cycle the  radio cabinet in order to clear a hung radio condition and to cut in T-1’s within an existing TDMA Kentrox if

                        one was already installed and reprogram it for GSM, 3-G.

                Tek-Systems, ATT Wireless, Chicago, IL                                       October 2003 to November 2003

                        Technician,  Switch Engineering                          

                        Project  Scope:

                        Technician, Switch  Engineering  (10/03  11/03)                         

                        New turn up of trunking circuits within AT&T Wirelesses multiple city Procom interface environment including the

                        Lucent 5-E and X-A Core Northern switch equipment. DS1 turn up and  troubleshooting using Centest to confirm

                        smart jacks and CSU installation.  Utilizing  AT&T’s AMS ticket tracking system to select new orders and bring them

                         to resolution with AT&T Wireless’ employees and carrier company personnel. Entering circuit data within Nokia

                        BSC’s.  Entering and confirming cross connects in multiple city DACS equipment including the  Tellabs 5500, Alcatel     

                        1630 and Lucent DACS II  systems. Emailing new Base Station circuit acceptance criteria to company personnel for

                        circuit data spreadsheet updates.

                        Kineticom, Cingular Wireless, Schaumburg, IL                             January 2003 to July 2003

                        Technician, E911 Implementation

                         Project  Scope:

                        Technician, E911 Implementation  (01/03  07/03)                        

                        Implementing E911 TDOA into Cingular Wirelesses BSC network for True Position.                                                             

                        DS0 troubleshooting and acceptance using comparison techniques running UNIX EMS                 

                        (Elemental Management System) system.  Production of UNIX SCOUT (System Configuration

                        and Optimization Utility Tool) reports inspecting radio meter strength measurement for optimization of                                        

                        the Cingular Wireless E911 location system FCC requirement project.  Verification of SCOUT tape dumps and tape

                        rotation in the SUN servers.  RF testing with the field using Spectral Power poll scripts ran within SCOUT.  Generating

                        LMU state diagnostic reports using EMS (Elemental Management System).   Running Excel to track Macro and

                        Micro new site turn up and testing status.  Working in conjunction with Cingular Wireless SIAD technicians                                                          

                        phasing in True Position’s unique E911 TDOA system within the existing Cingular Wireless’ network.  Reporting                                

                        UNIX system results to True Position management and Cingular contacts.  

                         Tek-Systems, ATT LNS, Chicago, IL                                            May 2001 to December 2002

                         Switch Technician, DMS Maintenance Department

                        Project  Scope:

                        Technician, DMS 500 Maintenance and translations (5/01 12/02)                        

                         Maintain DMS switch critical systems within the VSG Group of AT&T LNS.                                                            

                         Run SPMS reports to monitor switch health. Back up of IMAGE files,                

                         OCC and AMA files to tape.  Download of switch loads from tape. Replace failed circuit                                        

                         cards within the DMS and restore critical systems to an in service condition. General

                         switch maintenance including replacement of switch filters, fuse testing and upkeep. 

                         IMAC Channel Bank circuit turn up and testing. Adding new EDRAM recordings.

                         Adding new translations within SERVORD utilizing the ACCESS NODE system.

                         Testing 911 circuits with carrier company personnel. Assisting the NCC with circuits or

                         switch components in a trouble condition. Troubleshooting Lucent 5E switching systems,                           

                         maintaining Cognitronics Voice Recording Systems, using Centest to resolve circuit error issues.   

                        Tek-Systems-Chicago, IL                                                                     October 2000 to May 2001  

                        Switch Technician, Telecommunications Industry Division                             

                        Project  Scope:

                        Technician , DMS 500 Maintenance and light translations (10/05 to 5/01)

                        Support the translations team inside various client companies, including AT&T, Global         

                        Com and NET-tel on a contract basis in the turn up and testing of various switch                        

                        components and turn up and testing circuits with the customer.  Work order acceptance                      

                        and testing through HI-CAP centers in multi-state provisioning, billing, and              

                        repair/maintenance facilities.  Order types facilitated  including, ISDN, Tandems, Inter Office Tandems,           

                        DS3, T-1, POTS and Single Line.

                       Tek-Systems, NET-Tel-Chicago, IL                                                      March 1999 to  September 2000     

                       Switch Technician, Telecommunications Industry Division                                                                                                        

                        Project  Scope:

                        Technician, DMS 500 Maintenance (3/01 to 10/05)

                        Assist various Carrier Companies in the engineering of custom circuits inside the DMS in   

                        preparation for a third party turn-up and test with the customer end.  Oversee work order   

                        acceptance and testing through HI-CAP centers in multi-state provisioning, billing, and                                                                     

                        repair/maintenance facilities.  Order types facilitated  include Interlata Trunking,      

                        Tandems, Inter Office Tandems, DS3, T-1, 800 Calling Card, POTS and Single Line.    

                      D.W. Close Electric (Telecommunications Department) Seattle, WA   July 1989 to December 1991

                      Top Secret Clearance Required All Cable Crew Members

                      B-2 Stealth Development Boeing Facilities/Must Be Escorted At All Times/Red Lights Hot/Black Screen Employed/Time

                      \Differential Wipe Employed/

                      Project Scope:

                      Cable Technician, Type-I Installation/Testing/Acceptance (07/29 to 12/25)

                      Ultra shielded data cable terminated to modulized workstations. Testing of Type-1, termination of Type-1

                      cable to modulized termination points of aluminum construction, a thick layer of black powdery paint radar proof absorbing

                      coating. Using cable spools to dispense Type-1 cable from preformed cable spool reels into subsurface cable tracking systems that  

                      were coated with a thick green paint, panel secured with one flat head screw of brass. Acceptance on confirmation of each

                      workstation working correctly.

                      Alaska Telephone July1986 to March 1989

                      Employment Scope:

                      Key System/PBX Technician/Network Cable Installation/Pots Testing And Restoral, (07/29 to 03/18)

                      Elmendorf Air Force Base, Anchorage, AK officer quarters network cable installation and testing.  Acceptance testing

                      subcontracting to Executone of Anchorage, AK. Installation and testing of general barrack quarters for the pilot’s general quarters

                      and general concessionary areas. Extensive installation of Vodavi key system and PBX (Certified In Vodavi Arizona Lab) units to

                      numerous small businesses and  attorney clientele within the Anchorage metro area. My father Rudy Johnson’s company, who not 

                      only held an engineering classification from the city Of Anchorage Alaska (a requirement to keep Alaska Telephone in business)

                      but also had passed legislation that protects father’s rights when going through a divorce to this day. I’ll always remember the day

                      Jimmy Carter called and left my father a personal message of congratulations, I was proud that day. He ran for the Alaska state

                      House Of  Representatives as an independent before it were popular to use your mind to its full capacity. He held a ham radio

                      license with call sign of KL7HKL (KILO LIMA SEVEN HOTEL KILO LIMA). My father died in the garage when I was 21 at our

                      house in Anchorage, AK on Tudor Street, he was an IBEW member while working for ATU (Alaska Telephone Utility) and KPU

                      (Ketchikan Public Utilities), my grandfathers on both sides were electricians and IBEW members, my uncle Kenneth Dean was an

                      engineer and a brilliant legal strategist who battled for handicap rights Juneau, AK at the highest levels of government.